Student Complaint Process

Definition of Complaints

An item is only considered a complaint if the student believes that Hartwell University is not following its own policies, state or federal laws.  Students that have concerns that do not meet this definition should work with Hartwell staff to resolve them without the formal process described below.

Steps to Resolve Complaints

We recommend that students follow the following process to resolve complaints.

  1. If a student has a complaint (as defined above), the first step is to work with appropriate staff or faculty member to try and resolve the issue  (i.e., if students have an issue with financial aid, please contact the Hartwell University Financial Aid Officer first about the problem). When Hartwell staff receive what they perceive to be a complaint, they will notify Hartwell’s President to ask for guidance.
  2. If no appropriate resolution can be reached in working directly with staff, contact our President, Matthew Flippen, at matthew.flippen@hartwell-education.org. A written response will be given at least within 4 weeks of the official complaint, but typically is much sooner than that.
  3. If students are not able to resolve their complaint with one of the above options, they may submit their complaints through one of the following channels.

The following contact information may be used to register a complaint against Hartwell University with your state of residence. Be advised that most states will require a student to have attempted to resolve any complaints through the college’s own complaint process before contacting a state agency to request its intervention.

ALABAMA

Alabama Commission on Higher Education

  1. O. Box 302000

Montgomery, AL 36130-2000

http://www.accs.cc/newlicense/Complaints.aspx

ALASKA

Alaska Commission on Postsecondary Education

PO Box 110505

Juneau, AK 99811-0505

customer.service@alaska.gov

Alaska Office of Attorney General Consumer Protection Unit

1031 W. Fourth Avenue, Suite 200

Anchorage, AK 99501

attorney.general@alaska.gov

http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

ARIZONA

Arizona State Board for Private Postsecondary Education

1400 W. Washington Street

Room 260

Phoenix, AZ 85007

http://azppse.state.az.us/student_info/compliance.asp

ARKANSAS

Arkansas Higher Education Coordinating Board

Arkansas Department of Higher Education

114 East Capitol Ave

Little Rock, AR 72201

ADHE_Info@adhe.edu

http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx

Arkansas State Board of Private Career Education

501 Woodlane, Suite 312S

Little Rock, AR 72201

sbpce@arkansas.gov

http://www.sbpce.org/complaint_process.html

CALIFORNIA

Department of Consumer Affairs

Consumer Information Division

1625 North Market Blvd., Suite N 112

P.O. Box 980818

Sacramento, CA 95834

http://www.dca.ca.gov/

833-942-1120

COLORADO

Colorado Department of Higher Education

1560 Broadway, Suite 1600

Denver, Colorado 80202

http://highered.colorado.gov/Academics/Complaints/default.html

CONNECTICUT

Connecticut Department of Higher Education

61 Woodland Street

Hartford, CT 06105-2326

info@ctdhe.org

Connecticut Department of Consumer Protection

165 Capitol Avenue

Room 110

Hartford CT 06106

trade.practices@ct.gov

http://www.ct.gov/dcp/cwp/view.asp?a=1629&Q=274424

Consumer Complaint Hotline: (800) 842-2649

DELAWARE

Delaware Higher Education Office

Carvel State Office Building, 5th Floor

820 N. French Street

Wilmington, DE 19801-3509

dheo@doe.k12.de.us

Delaware Attorney General

Consumer Protection Wilmington:

820 N. French Street 5th floor

Wilmington, DE 19801

consumer.protection@state.de.us

DISTRICT OF COLUMBIA

District of Columbia Office of the State Superintendent of Education

Education Licensure Commission

810 First Street, NE

9th Floor

Washington, DC 20002

http://osse.dc.gov/publication/education-licensure-commission-public-complaint-form

FLORIDA

Florida Commission on Independent Education

325 W. Gaines Street

Suite 1414

Tallahassee, FL 32399-0400

Commissioner@fldoe.org

http://www.fldoe.org/cie/complaint.asp

GEORGIA

Georgia Nonpublic Postsecondary Education Commission

2082 E Exchange Pl. #220

Tucker, GA 30084-5334

(770) 414-3300

http://www.gnpec.org

http://rules.sos.state.ga.us/docs/392/5/06.pdf

HAWAII

Hawaii State Board of Education

P.O. Box 2360

Honolulu Hawaii 96804

ocp@dcca.hawaii.gov

http://hawaii.gov/dcca/ocp/consumer_complaint

IDAHO

Idaho State Board of Education

State Coordinator for Private Colleges and Proprietary Schools

Attn: Harvey W. Lyter III, MBA

650 West State Street

P.O. Box 83720

Boise, ID 83720-0037

Harv.lyter@osbe.idaho.gov

ILLINOIS

Illinois Board of Higher Education

431 East Adams,

2nd Floor

Springfield, Illinois 62701-1404

info@ibhe.org

Institutional Complaint Hotline: (217) 557-7359

Illinois State Board of Education

100 N. 1st Street

Springfield, Illinois 62777

http://webprod1.isbe.net/contactisbe/

Illinois Attorney General Consumer Fraud Bureau

500 South Second Street

Springfield, IL 62706

http://www.illinoisattorneygeneral.gov/about/email_consumers.jsp

http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf

Consumer Fraud Hotline: (800) 243-0618

INDIANA

Indiana Commission on Proprietary Education

Attn: Director of Regulatory Compliance

302 W Washington Street, Room E201

Indianapolis IN 46204

http://www.in.gov/cpe/files/sf39280-complaint.pdf

IOWA

Iowa Student Aid Commission

603 E. 12th Street

5th Floor

Des Moines, IA 50319

info@iowacollegeaid.gov

https://www.iowacollegeaid.gov/content/constituent-request-review

KANSAS

Kansas Board of Regents

1000 SW Jackson Street

Suite 520

Topeka, KS 66612-1368

http://www.kansasregents.org/resources/PDF/524‐ComplaintProcedureandForm.pdf

KENTUCKY

Kentucky Council on Postsecondary Education

1024 Capital Center Dr #320

Frankfort, KY 40601-7512

http://www.cpe.ky.gov/forstudents/consumercomplaints/

Kentucky Board of Proprietary Education

911 Leawood Drive

Frankfort, KY 40601-3319

http://bpe.ky.gov/Applications%20and%20Forms/Form%20to%20File%20a%20Complaint.pdf

Office of the Attorney General

Capitol Suite 118

700 Capitol Avenue

Frankfort, Kentucky 40601-3449

consumer.protection@ag.ky.gov

http://ag.ky.gov/civil/consumerprotection/complaints/Pages/default.aspx

LOUISIANA

Louisiana Board of Regents

P.O. Box 3677

Baton Rouge, LA 70821-3677

http://www.regentsfiles.org/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf

MAINE

Maine Department of Education

Complaint Investigator

23 State House Station

Augusta, ME 04333-0023

jonathan.braff@maine.gov

Maine Attorney General

Consumer Protection Division

6 State House Station

Augusta, ME 04333

http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

MARYLAND

Maryland Attorney General

Consumer Protection Division

200 St. Paul Place

Baltimore, MD 21202a

410-528-8662 or 888-743-0823 (toll free)

MASSACHUSETTS

Massachusetts Board of Higher Education

One Ashburton Place

Room 1401

Boston, MA 02108

http://www.mass.edu/forstudents/complaints/complaintprocess.asp

MICHIGAN

Michigan Department of Labor & Economic Growth

Office of Postsecondary Services

Proprietary School Unit Staff

201 N. Washington Sq.

Lansing, MI 48913

http://www.michiganps.net/complaint.aspx

MINNESOTA

Minnesota Office of Higher Education

1450 Energy Park Drive, Suite 350

St. Paul, MN 55108-5227

http://www.ohe.state.mn.us/oheContactForm.cfm

Minnesota Attorney General’s Office

1400 Bremer Tower 445 Minnesota Street

St. Paul, MN 55101

http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf

MISSISSIPPI

Mississippi Commission on College Accreditation

3825 Ridgewood Road

Jackson, MS 39211

Mississippi Commission of Proprietary Schools and College Registration

3825 Ridgewood Road

Jackson, MS 39211-6453

Consumer Protection Division Office of the Attorney General

State of Mississippi

P.O. Box 22947

Jackson, Mississippi 39225-2947

MISSOURI

Missouri Department of Higher Education

205 Jefferson Street

P.O. Box 1469

Jefferson City, MO 65102-1469

info@dhe.mo.gov

MONTANA

Montana Board of Regents

Office of Commissioner of Higher Education

Montana University System

2500 Broadway Street

PO Box 203201

Helena, MT 59620-3201

Montana Office of Consumer Protection

2225 11th Avenue P.O. Box 200151

Helena, MT 59620-0151

contactocp@mt.gov

https://doj.mt.gov/consumer/

NEBRASKA

Nebraska Coordinating Commission for Postsecondary Education

P.O. Box 95005

Lincoln, NE 68509-5005

Nebraska Department of Education

Investigations Office

301 Centennial Mall South

P.O. Box 98987

Lincoln, NE 68509-4987

Nebraska Attorney General

Consumer Protection Division

2115 State Capitol Lincoln, NE 68509

http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm

Consumer Protection Hotline: (800) 727-6432

NEVADA

Nevada Commission on Postsecondary Education

3663 East Sunset Road

Suite 202

Las Vegas, Nevada 89120

http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

NEW HAMPSHIRE

New Hampshire Postsecondary Education Commission

3 Barrell Court #300

Concord, NH 03301-8531

http://www.nh.gov/postsecondary/complaints

NEW JERSEY

New Jersey Commission on Higher Education

PO Box 542

Trenton, NJ 08625

nj_che@che.state.nj.us

New Jersey Department of Labor and Workforce Development

1 John Fitch Plaza

P.O. Box 110

Trenton, NJ 08625-0110

schoolapprovalunit@dol.state.nj.us

http://lwd.dol.state.nj.us/labor/forms_pdfs/edtrain/Conflict%20Resolution%20Questionnaire.pdf

New Jersey Division of Consumer Affairs

124 Halsey Street

Newark, New Jersey 07102

http://www.nj.gov/oag/ca/complaint/ocp.pdf

NEW MEXICO

New Mexico Higher Education Department

2048 Galisteo

Santa Fe, NM 87505

http://hed.state.nm.us/institutions/complaints.aspx

NEW YORK

New York Office of College and University Evaluation

New York State Education Department

5 North Mezzanine Albany, NY 12234

ocueinfo@mail.nysed.gov

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

New York Bureau of Proprietary School Supervision

New York State Education Department

99 Washington Avenue, Room 1613 OCP

Albany, New York 12234

New York State Department of State

Division of Consumer Protection

Consumer Assistance Unit

5 Empire State Plaza – Suite 2101

Albany, New York 12223-1556

https://www1.consumer.state.ny.us/cpb/CauComplaintForm.html

NORTH CAROLINA

North Carolina Community College System Office of Proprietary Schools 200 West Jones St.

Raleigh, North Carolina 27603

http://www.nccommunitycolleges.edu/Proprietary_Schools/complaints.htm

North Carolina Consumer Protection

Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001

http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx

NORTH DAKOTA

North Dakota Department of Career and Technical Education

State Capitol – 15th Floor

600 E. Boulevard Ave. Dept. 270

Bismarck, ND 58505-0610

cte@nd.gov

North Dakota Consumer Protection Division

Office of Attorney General

Gateway Professional Center

1050 E Interstate Ave. Suite 200

Bismarck, ND 58503-5574

http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

OHIO

Ohio State Board of Career Colleges and Schools

35 East Gay Street, Suite 403

Columbus, OH 43215-3138

http://scr.ohio.gov/LinkClick.aspx?fileticket=%2bwaKHWPRAH8%3d&tabid=68

Ohio Board of Regents

30 East Broad Street, 36th floor

Columbus, OH 43215-3414

Ohio Attorney General

Consumer Protection Section

30 E. Broad St., 14th floor

Columbus, OH 43215-3400

http://www.ohioattorneygeneral.gov/consumercomplaint

OKLAHOMA

Oklahoma State Regents for Higher Education

655 Research Parkway

Suite 200

Oklahoma City, OK 73104

Oklahoma State Board of Private Vocational Schools

3700 Classen Boulevard

Suite 250

Oklahoma City, OK 731182864

Oklahoma Office of the Attorney General

Consumer Protection Unit Attn: Investigative Analyst

313 NE 21st Street

Oklahoma City, OK 73105

http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

OREGON

Oregon Office of Degree Authorization

1500 Valley River Drive

Suite 100

Eugene, OR 97401

Oregon Department of Education

Private Career Schools Office

255 Capitol Street NE

Salem, OR 97310-0203

https://justice.oregon.gov/forms/consumer_complaint.asp

Oregon Attorney General

Financial Fraud/Consumer Protection Section

1162 Court St. NE

Salem, OR 97301-4096

http://www.doj.state.or.us/finfraud/pdf/concompform.pdf

PENNSYLVANIA

Pennsylvania Department of Education

333 Market Street

Harrisburg, PA 17126-0333

Office of Attorney General

Bureau of Consumer Protection

14th Floor, Strawberry Square

Harrisburg, PA 17120

http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf

PUERTO RICO

Puerto Rico Council on Higher Education

PO Box 1900

San Juan, PR San Juan, PR

00910-1900 00910-1900

Puerto Rico Department of Justice

PO 9020192

San Juan, Puerto Rico

00902-0192 00902-0192

RHODE ISLAND

Rhode Island Board of Governors for Higher Education

Shepard Building

80 Washington Street Providence, RI 02903

Rhode Island Department of Attorney General

Consumer Protection Unit

150 South Main Street Providence, RI 02903

http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf

SOUTH CAROLINA

South Carolina Commission on Higher Education

1333 Main Street, Suite 200

Columbia, SC 29201

http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf

SOUTH DAKOTA

South Dakota Board of Regents

306 E. Capitol Ave, Suite 200

Pierre, SD 57501-2545

South Dakota Office of Attorney General

Division of Consumer Protection

1302 E Hwy 14 Suite 3 Pierre SD 57501-8053

http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

TENNESSEE

Tennessee Higher Education Commission

404 James Robertson Parkway

Suite 1900

Nashville, TN 37243

http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf

TEXAS

Texas Workforce Commission

Career Schools and Colleges – Room 226-T

101 East 15th Street

Austin, Texas 78778-0001

http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf

Texas Higher Education Coordinating Board

P.O. Box 12788

Austin, Texas 78711

http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

The web address for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110‐1.120:

http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

UTAH

Utah Division of Consumer Protection

160 East 300 South

Salt Lake City, Utah 84111

consumerprotection@utah.gov

http://consumerprotection.utah.gov/complaints/index.html

VERMONT

Vermont Department of Education

120 State Street

Montpelier, VT 05620-2501

Vermont Attorney General’s Office

109 State Street

Montpelier, VT 05609-1001

http://www.uvm.edu/consumer/?Page=complaint.html

VIRGINIA

State Council of Higher Education for Virginia

101 N. 14th St.

James Monroe Building

Richmond, VA 23219

communications@schev.edu

http://www.schev.edu/forms/StudentComplaintInformation.pdf

WASHINGTON

Washington Higher Education Coordinating Board

917 Lakeridge Way

PO Box 43430

Olympia, WA 98504-3430

dainfo@hecb.wa.gov

http://www.wsac.wa.gov/protecting-education-consumers

Washington Workforce Training and Education Coordinating Board

128 10th Avenue SW

PO Box 43105

Olympia, WA 98504-3105

workforce@wtb.wa.gov

http://www.wtb.wa.gov/PCS_Complaints.asp

Washington State Office of the Attorney General

1125 Washington Street SE

PO Box 40100

Olympia, WA 98504-0100

https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection

https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx

WEST VIRGINIA

West Virginia Higher Education Policy Commission

1018 Kanawha Blvd E., Ste 700

Charleston WV 25301-2800

Community and Technical College System of West Virginia

1018 Kanawha Blvd. E., Ste. 700

Charleston WV 25301

West Virginia Office of the Attorney General

Consumer Protection Division

PO Box 1789

Charleston, WV 25326-1789

http://www.wvago.gov/publicresource.cfm

WISCONSIN

Wisconsin Educational Approval Board

201 W. Washington Avenue, 3rd Floor

P.O. Box 8696

Madison, WI 53708

eabmail@eab.state.wi.us

http://eab.state.wi.us/resources/complaint.asp

WYOMING

Wyoming Department of Education

2300 Capitol Avenue nd

Hathaway Building, 2 Floor

Cheyenne, WY 82002-0050

Attorney General’s Office

123 Capitol Building

200 W. 24th Street

Cheyenne, WY 82002

http://edu.wyoming.gov/Programs/schools/private_school_licensing.aspx

This list includes contact information for the relevant state agencies for all 50 states, DC, and Puerto Rico.

This list should not be construed as informative of what agencies regulate Hartwell or the states in which the college is licensed or required to be licensed. States, through the relevant agencies or Attorney General’s Offices, will accept complaints regardless of whether the institution is required to be licensed in that state.